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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Andre Shih

Andre Shih

October 10, 2024

5  out of  5
rating by Andre Shih
"Neal is the first insurance agent who is handling all our insurance needs that State Farm offers coverage for. He has an uncanny ability to listen to the client, to take the time in understanding the needs of his client and then offering corresponding insurance solutions. His professionalism, knowledge, willingness to brainstorm, consultative approach, and last but not least sense of humor are a breath of fresh air. He has also surrounded himself with a team focused on servicing the client. For example, we have dealt with Melanie - she is outstanding, efficient, professional, customer focused, prompt and a pleasure to deal with."
We responded:
"Thank you so much Andre! It has been a pleasure getting to know you over the last 8 years and I'm so happy we are able to take such good care of your home insurance and auto insurance."
Profile photo of Laura Taul

Laura Taul

October 3, 2024

5  out of  5
rating by Laura Taul
"Amazing! Conversation about insurance for my son ended with me knowing what I needed to do for my son when he gets his first car. Very knowledgeable and I felt safe after talking with Neal and Melanie. Thank you!"
We responded:
"Laura, thank you so much for the kind words and trusting us with your family's insurance for so many years! We appreciate you so much."
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Alex Ramsay

October 3, 2024

5  out of  5
rating by Alex Ramsay
"Neal and his team are wonderful to work with, detail oriented and really show how much they care!"
We responded:
"Thank you Alex for the 5 Star Google review! We really enjoy working with you as well."
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Sabrina Cardoso

September 27, 2024

5  out of  5
rating by Sabrina Cardoso
"Excellent experience, with Maria Diaz she helped me with the best coverage for my car."
We responded:
"Hi Sabrina. Thank you for trusting Maria and our office for your car insurance. We look forward to serving you and your family!"
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Grand Duke Abigor

September 27, 2024

5  out of  5
rating by Grand Duke Abigor
"Maria was extremely helpful. Took her time to answer all the questions and concerns I had about my policy. 10/10"
We responded:
"Thank you for trusting Maria and our team. We look forward to working with you!"
Profile photo of Roman Divelbiss

Roman Divelbiss

September 26, 2024

5  out of  5
rating by Roman Divelbiss
"Melanie was super helpful. Gave me the greatest quote. Was extremely patient and upbeat the whole time. She’s a superstar!"
We responded:
"Hi Roman! Thank you for such kind words about Melanie. You’re right, she is a superstar and we are so lucky to have her. "
Profile photo of Daniel Hernandez

Daniel Hernandez

September 10, 2024

5  out of  5
rating by Daniel Hernandez
"Maria Diaz was very helpful and explained everything in detail. I really appreciate her patience and cordialness, as we might have sudden things take up our time. She understands that and works around your schedule to get you the best service. Don't be afraid to ask questions or anything of her, nothing is short of her reach."
We responded:
"Thank you so much Daniel for the kind words for Maria, she really is the best! We appreciate you trusting us with your car insurance and life insurance as well."
Profile photo of Chelsea Strange

Chelsea Strange

September 10, 2024

5  out of  5
rating by Chelsea Strange
"Look no further for a top notch insurance agent. After I had my second baby, Neal made sure I picked a life insurance plan that fit in my means and also catered to my family’s financial well being. You will be treated and taken care of very well. Neal treats his clients like family. Give him a call!!"
We responded:
"Chelsea, thank you so much for trusting us with your life insurance to protect your family. We appreciate your business and look forward to working with you and watching your beautiful family grow!"
Profile photo of Elizabeth Burr

Elizabeth Burr

September 6, 2024

5  out of  5
rating by Elizabeth Burr
"Neal is always so helpful and timely and goes above and beyond to solve any problem!"
We responded:
"Elizabeth, thank you so much for being a loyal customer trusting us with your car insurance as well as home insurance! We look forward to serving you and your family for years to come."
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RBBeachmom

August 16, 2024

5  out of  5
rating by RBBeachmom
"Neal and staff have always been extremely professional, and very responsive to calls or emails."
We responded:
"Hi Lynne, thank you so much for the kind review. We appreciate you trusting us with your family's car insurance, home insurance and life insurance."
Profile photo of Joel Franks

Joel Franks

August 10, 2024

5  out of  5
rating by Joel Franks
"Very friendly and helpful....she's the best !!!"
We responded:
"Thank you for the review Joel!"
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Stephanie Hawthorne

August 2, 2024

5  out of  5
rating by Stephanie Hawthorne
"I had the opportunity to engage with Melanie with state farm insurance, what a pleasure, She was very respectful, and professionally, Her,customer service was two thumbs up. I look forward to doing business with her in the future,.thanks Melanie Stephanie"
We responded:
"Thank you so much for the wonderful review for Melanie and our office Stephanie! We truly appreciate it."
Profile photo of CANDY LARES

CANDY LARES

July 24, 2024

5  out of  5
rating by CANDY LARES
"We have had the best service from Neal and Maria at State Farm. They are helpful and quick to get back to you. They give us honest answers and have given us excellent service."
We responded:
"Hi Candy, thank you so much for the great review and trusting Maria and the rest of our team to take care of your car insurance! We truly appreciate you and your family."
Profile photo of Rose Johnson

Rose Johnson

July 23, 2024

5  out of  5
rating by Rose Johnson
"Melanie is efficient and extremely nice. Explains everything to my understanding."
We responded:
"Thank you Rose for the kind words for Melanie and the 5 Star Google review. We appreciate you so much for trusting us with your Life Insurance."
Profile photo of Megann Lee

Megann Lee

July 10, 2024

5  out of  5
rating by Megann Lee
"I like Neal’s office because he and his staff are efficient and very friendly. Melanie takes good care of their insureds always trying to do what is in the insureds best interest."
We responded:
"Hi Megann! Thank you so much for your kind words and trusting me, Melanie and the rest of our team to take care of your car insurance and home insurance. Customers like you is the reason why we do what we do!"
Profile photo of Claudia Vazquez

Claudia Vazquez

May 31, 2024

5  out of  5
rating by Claudia Vazquez
"Amazing team! BUT Maria is over the top, always willing to help and answer my 100000 questions. She always makes herself available and she is great at helping every step of the way when getting a new car insured, home property insurance, claims she is very knowledgeable and overall never makes me feel like I'm asking too much. She is definitely an assistant at this office and overall the team is very supportive and caring for their customers. Thank you Maria for all the help, I been a customers for many years now and she is always my to go person."
We responded:
"Claudia, what a wonderful review of our team and especially Maria! Thank you for trusting us with your car insurance, home insurance and life insurance."
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shanna fleig

May 17, 2024

5  out of  5
rating by shanna fleig
"At Neal Bracewell State Farm, they treat you like their family! They are very knowledgeable in all areas of insurance, from auto, Home, Life, Health, and even for our furry friends! I couldn’t have asked for a better agent. I feel confident that if anything was to happen, the team has my best interest at heart and myself and family will be taken care of. Give them a call so that they can secure your future and the future of your loved ones. I recommend everyone to Neal Bracewell and his team, and once you join the family, you will too!"
We responded:
"Hi Shanna, thank you so much for the wonderful review. We truly appreciate your support!"
Profile photo of Griselda Villicana

Griselda Villicana

May 17, 2024

5  out of  5
rating by Griselda Villicana
"Awesome and friendly team!"
We responded:
"Thank you Griselda for the 5 star Google Review. We appreciate you!"
Profile photo of Dale Sheeler

Dale Sheeler

May 14, 2024

5  out of  5
rating by Dale Sheeler
"Neal's team is very knowledgeable. Highly reccomended. They helped answer questions about my friends csr insurance."
We responded:
"Thanks Dale for the 5 Star Google Review. We are always happy to help!"
Profile photo of Nicki Moreno

Nicki Moreno

May 2, 2024

5  out of  5
rating by Nicki Moreno
"Best service I gotten! Maria Diaz has helped me a lot with my insurance, she answers my call and messages as soon as possible. I’m really happy with the service."
We responded:
"Hi Nikki, thank you so much for choosing Maria and our office to take care of your car insurance and life insurance. We look forward to serving you and your family for years to come!"
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Junko I

April 30, 2024

5  out of  5
rating by Junko I
"Melanie helped me to review all the policies, suggested possible changes, explained everything clearly so that we can make decisions accordingly, and made changes with our inputs right away. Such a smooth communication! Thanks, Melanie!"
We responded:
"Junko, thank you so much for this 5 star Google review. I am so happy that Melanie was able to help review your car insurance and home insurance policies. We are please to be able to serve you!"
Profile photo of Eric Rogers

Eric Rogers

April 18, 2024

5  out of  5
rating by Eric Rogers
"Outstanding customer service! Unfortunately, we had to file an auto claim recently. The team handled the entire process with urgency and professionalism. Connie Hinson was particularly helpful in expediting the claims process for me and providing me updates until it was closed. I would recommend State Farm and particularly the Neal Bracewell team to anyone looking for insurance. Thank you!"
We responded:
"Eric, thank you so much for the kind words about Connie and our office. We are proud to serve your family with your car insurance, home insurance and life insurance. Thank you for being a loyal State Farm policyholder!"
Profile photo of Kevin Ly

Kevin Ly

April 11, 2024

5  out of  5
rating by Kevin Ly
"I’m very happy with my policy working with Maria she’s very patients and thorough explaining all the options with me in picking the right package for my car insurance coverage and making sure I’m getting all the discount and the best rate possible I highly recommend this agency to anyone looking to get coverage. 10/10👍🏻"
We responded:
"Hello Kevin. Thank you so much for choosing Maria and our agency to work with for car insurance. We appreciate you and look forward to serving you and your family for many years to come!"
Profile photo of Halima Ogunde

Halima Ogunde

March 1, 2024

5  out of  5
rating by Halima Ogunde
"Maria was so helpful and made the entire experience a great one for me. Explored all the possible options for me to get the best deal. she was so nice and I surely do recommend her to anyone looking up insurance."
We responded:
"Hi Halima. Thank you so much for the 5 star Google review. And thank you for the kind words about Maria, she is always here to help. "
Profile photo of Marisa Stewart

Marisa Stewart

January 17, 2024

5  out of  5
rating by Marisa Stewart
"Neal Bracewell State Farm has been supporting my family for years. I trust them! They provide excellent service and have what is best for my family in mind. A special thanks to Maria Diaz!"
We responded:
"Hi Marisa. Thank you for your loyalty for so many years! We appreciate your business and look forward to serving your family for many years to come. "